Bank wins Forrester EA Award

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Congratulations to Avolution ABACUS clients Union Bank of Philippines on winning the 2023 Forrester Enterprise Architecture Awards (APAC). We’re proud to support your team!


The Forrester analyst writes: “The three finalists for this award show how excellent EA organizations drive both internal and external value.” Forrester partners with The Open Group on the awards.

“Union Bank of the Philippines, a publicly listed universal bank, aims to empower all Filipinos to participate in the formal financial system.

“The bank has succeeded in closing this gap by doubling its retail customer base to 10 million users, a change largely owed to a digital transformation grounded in a strong enterprise architecture foundation.

“As part of the digital transformation, EA has been key in:

  • Developing artifacts that tangibly support analysis, which improves the bank’s strategic planning and investment processes. The result has been strong business backing for EA and the transformation itself, which saw the bank’s volume of digital transactions swell from 15 million in 2020 to 150 million in 2022.
  • Introducing composable platform architectures, like the bank’s retail loans engine, that allow product groups to swap different platform components to create new products in an agile manner. Among these is the platform that enables digital account opening (a first in the Philippines), through which 2 million new accounts have been established since 2020.
  • Establishing a dedicated risk architecture that anchors the bank’s infrastructure resilience. This meant that early in the COVID-19 lockdown, the bank was able to roll out a solution where account holders could send money to relatives from its app via remittance centers, which are ubiquitous even in isolated Filipino communities.”

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