IT Service Management (ITSM)

share targeted analysis via dashboard URLs

Expert IT Service Management (ITSM)

Successful customer-focused businesses understand that IT and digital services must continually evolve to support business goals. By tapping into detailed data about IT assets, processes and services using ABACUS, practitioners can re-engineer critical systems with confidence.

ABACUS is used by IT Service Management (ITSM) professionals to model the compliance of a business with ITSM standards. The tool also supports a range of day-to-day ITSM activities.

  • Avoid downtime or system failures by designing robust systems. Analyze your systems and services for metrics including Continuity and Availability.
  • Control financial metrics using the ABACUS Total Cost of Ownership (TCO) calculator. Calculate costs across network, infrastructure, applications and services. Then generate a range of reports detailing cost per service, or cost per organizational goal.
  • Use standard ITSM frameworks including ITIL (provided out-of-the-box in ABACUS) or adapt other frameworks and modeling styles in the ABACUS “drag-and-drop” interface.

Discover how ABACUS can enhance your
Service Management

Join our ABACUS Webinars
Visit our YouTube Channel for a range of Webinars and Demos
Watch our webinars
Download our ABACUS Webinar Slides
Find out more with our ITSM Whitepaper
Download here
Discover the future of modeling and analytics with ABACUS cloud
Find out more

Download your free 30-day trial 


We’d love to hear from you. Reach out to us on Twitter or contact us via the website, email or phone
and we’ll get back to you as soon as possible.