IT Service Management (ITSM)

Expert IT Service Management (ITSM)

Successful customer-focused businesses understand that IT and digital services must continually evolve to support business goals. By tapping into detailed data about IT assets, processes and services using ABACUS, practitioners can re-engineer critical systems with confidence.

ABACUS is used by IT Service Management (ITSM) professionals to model the compliance of a business with ITSM standards. The tool also supports a range of day-to-day ITSM activities.

• Avoid downtime or system failures by designing robust systems. Analyze your systems and services for metrics including Continuity and Availability.
• Control financial metrics using the ABACUS Total Cost of Ownership (TCO) calculator. Calculate costs across network, infrastructure, applications and services. Then generate a range of reports detailing cost per service, or cost per organizational goal.
• Use standard ITSM frameworks including ITIL (provided out-of-the-box in ABACUS) or adapt other frameworks and modeling styles in the ABACUS “drag-and-drop” interface.