IT Service Management (ITSM)

Expert IT Service Management

Successful customer-focused businesses understand that IT and digital services must continually evolve to support business goals. By tapping into detailed data about IT assets, processes and services using ABACUS, practitioners can re-engineer critical systems with confidence.

Quick Time-To-Value for ITSM Professionals

ABACUS provides a digital productivity platform with comprehensive modeling and analytics functionality. This allows IT Service Management (ITSM) professionals to effectively and expertly manage their organisation from an ITSM perspective:

  • Streamline data handling and maintain data fidelity with editable browser-based portfolios
  • Avoid downtime or system failures by designing robust systems. Analyze your systems and services for metrics including Continuity and Availability
  • Control financial metrics using the ABACUS Total Cost of Ownership (TCO) calculator. Calculate costs across network, infrastructure, applications and services. Then generate a range of reports detailing cost per service, or organizational goal
  • Communicate all data to stakeholders though tailored browser-based dashboards, responsive diagrams and interactive charts
ABACUS Dashboards for Financial and Risk Management
A Visual Graphic Representation of ITIL Framework in ABACUS
ITSM Compliance & Framework Selection

Frameworks provide a structure to help architects quickly align IT strategy with business goals, organising data into domains, layers and views. They also offer models, diagrams and matrices which can be used to document views for stakeholders.

Due to ABACUS flexibility, users are able to use specific standard ITSM frameworks including ITIL (provided out-of-the-box in ABACUS) or adapt and combine various other frameworks and modeling styles using a simple “right-click” and “drag-and-drop” commands.

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From managing the compliance of your organization with ITSM, to supporting ITSM-based processes as activities, you can count on ABACUS.

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