Using ServiceNow Data in Enterprise Architecture Modeling & Analysis

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Model & Visualize ServiceNow Assets 

ServiceNow is often a key source of information about the hardware and software assets used by the business. But architecture team also needed to integrate information from other enterprise data sources.

By bringing this content together in an enterprise architecture tool, teams can have conversations not only about technical data, but also about business goals, business capabilities and processes.

This powerful integration also allows you to move forward with modeling & diagrams, analytics, industry frameworks, and other functionality available in the ABACUS enterprise architecture platform.

Understand and visualize the relationships and interactions behind applications, services, and processes no matter where changes are made with fully integrated data and diagramming, and automatic ID matching.

ServiceNow Data Model in Enterprise Architecture

Working with ServiceNow data, within the ABACUS environment, provides architects and business users with an expanded range of techniques and reporting options.

These include native modeling & diagraming of current and future state architectures, scenario analysis, infrastructure management, roadmapping, process modeling, and solution architecture.

Architects can use the ABACUS graph database views to assess dependencies and impacts and to set up automated calculations of both business and technical KPIs such as cost analysis, risk, availability, reliability starting with data from existing ITSM projects.

ServiceNow Enterprise Architecture Framework

Build Architecture Diagrams, Map Components and Properties

Map your ServiceNow data and your organization’s components and properties with ABACUS’ flexible metamodel to:
  • Present impact analysis, connect dependencies/interdependencies, and portfolio performance evaluations to your teams. Use business strategy visuals and techniques such as process models, capability maps, Gantt charts, PESTLE analysis, and customer journey maps.
  • Automate data analysis with No-Code Visual-Algorithms, Scripting and scheduling.  Algorithms & analytics in ABACUS generate:
    • Financial metrics: Calculate cost, fit, risk, impact, probability, trends in metrics + TCO, ROI, NPV etc.
    • Technical metrics: Performance, Reliability, Complexity, Openness, Modularity, Cloud Readiness, Resource Utilization, Response Times, Availability, Portfolio “Health Checks” etc.
    • Calculations & KPIs can be rolled-up numerically or attributed across the architecture. Architects can customize calculations to guide their business.
  • Data-driven future-state and what-if scenario analysis to guide strategy: Model baseline and current state processes to identify the best path forward.
  • Leverage Graph-Based Modeling, ABACUS is built on a flexible and customizable graph database which supports hybrid frameworks and multi-architectural, hierarchy modeling.
  • Manage the lifecycle of your applications and IT services to effectively plan your technology portfolio with end-to-end reporting and visibility.
  • Online diagramming and customizable dashboards:. Share insights with stakeholders and collaborate on projects. Customize your dashboards with headlines, charts and editable diagrams and data catalogs.
  • Enjoy flexible deployment across cloud, on-premises or a hybrid and cater to your chosen implementation style.

Industry Standards & Frameworks for Enterprise Architecture

Build on your chosen enterprise architecture framework,  and incorporate ServiceNow CMDB content. Frameworks and standards available in ABACUS include TOGAFArchiMateBPMNNIST & AWS, Azure & GCP Cloud Architecture icon libraries.

Solution Architecture Frameworks and Notations


Architects often use CMDBs such as ServiceNow to organize IT data, and a key element of digital workflows is this input data. An Enterprise Architecture-ITSM integration can bring together the technical detail available in ServiceNow plus additional layers of business-outcome focused, data-driven analysis.

Architects can use diagrams, models and analysis to drive conversations beyond infrastructure, aligning technical content with business capabilities and strategic objectives.

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